What Is A Chatbot?
A chatbot also known as a chatterbot, bot, artificial agent, etc is basically software program driven by artificial intelligence which serves the purpose of making a conversation with the user by texts or by speech. Famous examples include Siri, Alexa, etc.
These chatbots are inclined towards performing a specific task for the user. Chatbots often perform tasks like making a transaction, booking a hotel, form submissions, etc. The possibilities with a chatbot are endless with the technological advancements in the domain of artificial intelligence.
30 percenAlmostt of the tasks are performed by the chatbots in any company. Companies employ these chatbots for services like customer support, to deliver information, etc. Although the chatbots have come so far down the line, the journey started from a very basic performance. Let’s take a look at the evolution of chatbots over the last few decades.
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